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Meroestream is about Africa rising. Rising from the beneath the knees of western or western-centric platforms, and building a place of our own for our own stories, without Gate Keepers.
Meroe was the capital of ancient Nubia and the Kush nation: A people who equalled and bettered many of the world’s civilisations of their time. It is fitting therefore that our name should invoke the majesty of an ancient people of colour.
We are calling to Africans and people of African descent from all over the world to be part of a platform that is built for African content and with a mission to strengthen the voice of African film makers.
We also invite allies; friendly non-African supporters of African arts/culture to come along on the journey.
Please read the following General Terms and Conditions very carefully as they affect your use of the Meroestream Platform and your rights.1.1 Your use of the Platform
A. "Consumer" shall have the meaning ascribed in section 12 of the Unfair contract Terms Act
B. "General Terms and Conditions" means these terms and conditions
C. "Specific Terms and Conditions" means the Specific Terms and Conditions tailored to cover any product or service that you may purchase through the Platform, and which take priority over these General Terms and Conditions to the extent of any conflict between them.
D. "Web site" "Platform" or "Site" means the Platform you are browsing when you clicked on a link to these General Terms and Conditions, including all subsidiary pages.
E. "we" or "us" or "ourselves" refers to the organisation whose name is identified to you on the Platform. Please note that because these General Terms and Conditions apply to more than one Web Site, references to "We" or "Us" in there General Terms and Conditions means the company, partnership, or other organisation that is identified on the home page of the Web Site you were browsing when you were referred to these General Terms and Conditions.
A. While we take all reasonable care to ensure that the information contained on the Platform is
accurate and up to date, we make no representations, warranties or undertakings about any of the
information content or materials provided on the Platform (including, without limitation, any as
to quality, accuracy, completeness or reliability).
A. The Platform is being updated and improved on an ongoing basis. We reserve the right to
change or remove (temporarily or permanently) the Platform or any part of it without notice and
you confirm that we shall not be liable to you for any such change or removal;
B. Changes to these General Terms and Conditions or to the Specific Terms and Conditions may be made at any time and your use of the Platform, or the purchase of products or services, are subject to any such changes. You agree to check to see if any changes have been made to the General or the relevant Specific terms each time you visit the Platform or purchase products or services from it.
A. The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or
endorsement made and without warranty of any kind whether express or implied, including but not
limited to the implied warranties of satisfactory quality, fitness for a particular purpose,
non-infringement, compatibility, security and accuracy.
B. Any and all liability to you that may arise from your access to and use of the Meroestream.com, whether due to negligence, breach of duty or otherwise, is excluded to the maximum extent permitted by law.
C. No warranty is given that the functionality of the Platform will be uninterrupted or error free, that defects will be corrected or that the Platform, Web Site or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
D. We are not responsible for the content of other Platforms that link to the Platform, nor are we responsible for the content of any Platform to which links are provided from the Platform. Links to other sites are provided purely for your convenience and do not imply that we approve of those sites.
E. Nothing in these General Terms and Conditions shall be construed so as to exclude or limit the liability of ourselves for death or personal injury as a result of our negligence or that of its employees or agents.
A. The copyright in all contents or materials on the Platform, including design, layout, text,
graphics, photographs, logo and the source code and software belong to their respective owners.
Trade marks (whether registered or not) company names and the like are the property of their
B. You are licensed to view and temporarily store Platform pages and their content in your browser’s temporary cache, and also reference for non-commercial purposes and off-line review. You may not sell, share or re-sell any content available from the Platform, save to the extent expressly permitted pursuant to any product or service purchased by you from the Web Site where such permission is either expressly given or is a necessary attribute of the product or service concerned.
A. In connection with the supply of any goods or services ordered by you through the Platform,
we shall not be liable for any delay or failure to perform any of our obligations if the delay
or failure results from events or circumstances outside our reasonable control, including but
not limited to acts of God, strikes, lock outs, accidents, war, fire or failure of any
communications, telecommunications or computer system, and we shall be entitled to a reasonable
extension of our obligations to you (to the extent we owe any such obligations) should a force
Majeure event occur.
B. If a Force Majeure event to which this clause applies shall occur, we agree to notify you as soon as practicable or publish notification on the platform. If the Force Majeure event continues for more than 14 days, either party shall have the right to cancel the agreement and where services have been paid for in advance but have not been rendered, you will be entitled to a refund from the date of cancellation for all such services.
A. The Platform may provide the facility to register in order to gain enhanced access privileges
or in order to purchase products or services. If you register, it is your responsibility to
maintain the confidentiality of your password. On no account should you disclose your password
to anyone else. You agree to indemnify and hold us harmless for any loss or damage we may incur
resulting from breach of this clause.
A. We take our obligations of confidentiality and the protection of your personal data very
seriously. We will not, therefore, sell or make your data available to any third party without
your prior consent, except for the following limited purposes: Records of personal data obtained
for the purposes of the prevention of money laundering and terrorist financing are processed and
kept in accordance with the principles of the Data Protection Act 1998 and shall not be further
processed in a way that is incompatible with those purposes. The Money Laundering Regulation
(MLR) also gives various governmental or regulatory authorities (such as the HMRC, FCA and the
NCA) rights to request access to such information and other relevant records for inspection. By
accepting these terms and conditions you give consent to the disclosure of this information.
B. You may amend any information provided to us as part of registration on the Platform at any time.
A. Cookies are small data files that are stored locally on your computer and which enable us to
tailor your experience in using the Platform. Accounts and password information may be stored in
files for your browser for more information.
A. We may withdraw or suspend your right to access or use the Platform at any time, without
prior notice and without providing any reason.
A. No waiver by us (whether express or implied) in enforcing any of our rights shall prejudice
our right to enforce such rights in the future
A. If any provision of these General Terms and Conditions is held to be unlawful, invalid or
unenforceable, that provision shall be deemed severed and the validity and enforceability of the
remaining provisions shall not be affected
B. In the event of there being any conflict between these General Terms and Conditions and the Specific Terms and Conditions that apply specifically to the purchase of certain goods or services through the Platform, the Specific terms and Conditions shall prevail.
C. No person who is not a direct a party to any agreement covered by these General Terms and conditions shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.
D. Where you are a consumer, you have the right to cancel and contract for the provision of goods or services, by notice in writing, at any time before seven working days have passed from the day after the contract was made. If, however, we have started to perform our side of the contract before you exercise your right to cancel, then the right to cancel is lost.
A. This clause applies where these General Terms and Conditions or the Specific Terms and
Conditions provide expressly or by implication for the service of notices.
B. any notice required to be given under our Agreement with you or in connection with the matters contemplated by it shall, except where otherwise specifically provided, be in writing in the English language and published to the platform.
C. Any such notice shall be published on Meroestream.com or in exceptional circumstance addressed to the usual address or business address of the other party and,
H. sent by electronic mail, in which case, it shall be deemed to be given when received but subject to the same provisions regarding receipt after 17.00 hours as apply to notices sent by Facsimile.
A. Your use of the Platform and the purchase of any products or services from it
are governed in accordance with the laws of England and Wales.
B. The English courts shall have exclusive jurisdiction over any dispute or difference whatsoever arising out of or in connection with your use of the web site or the purchase of any products or services from it. Specific Terms and Conditions – Meroestream.com
2.1 These Specific Terms and Conditions are applicable to transactions made through the Meroestream Platform at https://www.Meroestream.com and subsidiary pages
A. "Meroestream.com", "we", "us" or "ourselves" means Meroestream a division of Meroestream
Media Ltd whose registered office is at 20-22 Wenlock Road, London, N1 7GU.
B. "FAQ’s" means Frequently Asked Questions for Meroestream.com accessed on the platform.
C. "Account credit" can be purchased by the customer or added to the customer's account by Meroestream. If added by Meroestream it could be part of a special offer/incentive or selected as an alternative to a refund or cashback.
A. All orders that you place through this Platform are deemed to be an offer by you to purchase
the products or services that we supply subject to these Terms and are subject to acceptance of
the order by ourselves. We may chose not to accept any order without providing a reason.
B. You are presented with a range of choices during the ordering process. It is your responsibility to ensure that you read and understand these choices before you proceed with any purchase.
A. Meroestream.com / Meroestream are content streaming platforms, delivering films
(short and feature length) in the best quality provided by producers or enhanced by Meroestream.
B. Provided you have complied with the formalities necessary to purchase a content will generally complete the service delivery during normal operating times or while the platform is available.
A. The price for any goods or services that you purchase from us is as set out under the option
you select and unless otherwise stated, all prices exclude VAT at the prevailing rate.
B. The total purchase price, including VAT, if any, will be displayed in your shopping cart prior to confirming the order.
C. We reserve the right periodically to update the prices on the Platform and to add to, amend, or withdraw the products and services that we offer, without prior notice. Every effort is made to ensure that the prices are correct, but in the event of serious error, any transaction shall be voidable by us and you would then be entitled to a full refund.
D. We shall not be liable to anyone for withdrawing or amending any of the products we sell, or for refusing or failing to process an order.
A. These Specific Terms and Conditions must be read together with the General Terms and
Conditions above. The General Terms and Conditions apply to any agreement between us and to your
use of the Platform generally, including for the avoidance of doubt, the jurisdiction and
A. "Card processing fees" refers to both the merchant fees (for the purchase and refund
transactions) and the administration costs in cancelling your product and/or service. The card
processing fee for all refunds will be 5% of the transaction value, the payment processor fees
or actual cost to Meroestream, whichever is the greater.
B. Other products and services may be refunded (minus card processing fees where applicable and minus the value of the service that is provided up to the point you cancel) provided we are notified within 14 days of the purchase taking place.
C. No refunds are available in respect of parts of a package.
E. Any account credit over £20 purchased by the customer (ie. not part of a special offer or incentive) is eligible for a refund if requested within 30 days of purchase. Account credit expires after an account is inactive for 12 months (ie no recorded order).
We do not store your card details; only our secure payment provider, would hold this information. We store a unique token which we would use to communicate with the processor during the simplified purchase process.2.9 Reaffirmation of Terms
this website is for your general information and use only. It is subject to change without
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Effective January 22, 2021
• "Account" means collectively the personal information, payment information and
credentials used by Users to access content and/or any communications system on the platform;
• "Content" means any text, graphics, images, audio, video, software, data compilations and any
other form of information capable of being stored in a computer that appears on the platform;
• "Cookie" means a small text file placed on your computer by Meroestream when you visit certain parts of this platform. This allows us to identify recurring visitors and analyse their browsing habits to deliver contents relevant to their taste.;
• "Data" means collectively all information that you submit to Meroestream.com . This includes, but is not limited to, Account details and information submitted using our Systems;
• "Personal Data" means data relating to a living individual who can be identified from that data (or from that data and other information in our possession). Personal data can be factual (for example, a name, address or date of birth) or it can be an opinion about that person, their actions and behaviour;
• "Meroestream.com", "we", "us, "our" means Meroestream registered under the laws of England and Wales;
• "Service" means collectively any online facilities, tools, services or information that Meroestream makes available through the platform either now or in the future;
• "Platform" means The solution, service, site, or method we use to for webcasting or to deliver digital media to our audience.;
• "Products" means products and contents supplied by Meroestream.com;
• "System" means any online communications infrastructure that Meroestream makes available through the Web Site either now or in the future. This includes, but is not limited to, video player, streaming engine, message boards or similar facilities;
• "User" / "Users" means any third party that accesses the platform and is not an employee of Meroestream; and
• "Web site" means www. Meroestream.com.com, and any sub-domains of the site unless expressly excluded by their own terms and conditions.
d. Contact information such as email address and telephone number/s
e. Demographic information such as postcode, preferences and interests
f. Identification documents such as photo ID and proof of address
g. Financial information such as credit/debit card numbers (used by our merchant partners) We collect this information for a couple of reasons; to send email reminders or updates for services you have, to collect payment for products or contents you purchase, to contact you if we need to obtain additional information or to check our records are right, comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements, as well as contact you via email or telephone about promotional materials that may be of interest to or to conduct market research that will help us improve the platform.
a. IP address
b. Web browser type and version
c. Operating system
d. A list of URLs starting with a referring site, your activity on this platform, and the site you exit to
a. Payment handling
b. Delivery of purchased items
c. Search engine facilities
d. Advertising and marketing
e. Customer feedback
5.1 Meroestream may use ‘Cookies’ to receive and store certain details whenever a user interacts
5.2 A ‘Cookie’ is a small text file that is stored by the browser on your computer, tablet or mobile phone. Platforms are able to read and write these files, allowing them store things such as personalisation details or user preferences. By providing this "memory" for the platform, they enable it to recognise a user and respond appropriately. Each web domain can only access Cookies stored by that specific web domain, meaning that only the Meroestream.com servers can access the Cookies set by the Meroestream.com domains.
5.3 When visiting a page on the platform the following cookies may be created or updated:
5.3.1 Authentication cookies: A cookie is generated to indicate if you are logged in to this site. We use this cookie to determine which account you are logged in to and if you have authorisation to access specific pages (eg. your company's administration page).
5.3.2 Shopping basket cookies: A cookie is generated when you add an item to you basket. We use this cookie to store each item in your basket which enables us to calculate the total price you pay and to ensure we know what the order is we need to fulfil.
5.3.3 Anonymous analytics cookies: Our web analytics software uses this cookie to compile anonymous usage statistics (eg. number of visitors, which pages are visited most etc.). We use this information to measure how well the platform is doing and to look for ways to improve your experience.
5.4 You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies but this can be altered. For further details on how to do this, please consult the help menu in your browser. Please note, disabling or deleting Cookies may prevent you from making a purchase or being able to log in to your account.
Data security is of great importance to Meroestream. To protect your data, we have taken care to put in place suitable physical, electronic and managerial procedures in order to safeguard and secure any data collected online. For more information please read our data security policy.8. Data Retention
8.1 We will only retain your Personal Data for as long as necessary to fulfil the purposes we
collected it for, including satisfying any legal, accounting, or reporting requirements.
8.2 Retention periods vary depending on the type of Personal Data. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.
8.3 We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.
keep it relevant or where we may be required to update it by law. The most up to date Privacy
Policy will be immediately posted on the platform.
9.2 If you have any questions or concerns about our collection, use or disclosure of your personal information, please send mail to [email protected] and we'll be happy to help with your query.