Please read the following General Terms and Conditions very carefully as they
affect your use of the Meroestream Platform and your rights.
1.1 Your use of the Platform
Your use of the Platform is subject to these General Terms and Conditions together
with any more specific terms we may draw your attention to before you purchase any products from
the Platform. If you continue to browse and use this website, you are agreeing to comply with
and be bound by the following terms and conditions of use, which together with our privacy
policy govern Meroestream’s relationship with you in relation to this website
1.3 The following definitions apply
A. "Consumer" shall have the meaning ascribed in section 12 of the Unfair contract Terms Act
1.4 Information Contained on the Web site
B. "General Terms and Conditions" means these terms and conditions
C. "Specific Terms and Conditions" means the Specific Terms and Conditions tailored to cover any
product or service that you may purchase through the Platform, and which take priority over
these General Terms and Conditions to the extent of any conflict between them.
D. "Web site" "Platform" or "Site" means the Platform you are browsing when you clicked on a
link to these General Terms and Conditions, including all subsidiary pages.
E. "we" or "us" or "ourselves" refers to the organisation whose name is identified to you on the
Platform. Please note that because these General Terms and Conditions apply to more than one Web
Site, references to "We" or "Us" in there General Terms and Conditions means the company,
partnership, or other organisation that is identified on the home page of the Web Site you were
browsing when you were referred to these General Terms and Conditions.
A. While we take all reasonable care to ensure that the information contained on the Platform is
accurate and up to date, we make no representations, warranties or undertakings about any of the
information content or materials provided on the Platform (including, without limitation, any as
to quality, accuracy, completeness or reliability).
1.5 Updates and Changes
A. The Platform is being updated and improved on an ongoing basis. We reserve the right to
change or remove (temporarily or permanently) the Platform or any part of it without notice and
you confirm that we shall not be liable to you for any such change or removal;
1.6 Exclusion of liability to you from the use of the Web
B. Changes to these General Terms and Conditions or to the Specific Terms and Conditions may be
made at any time and your use of the Platform, or the purchase of products or services, are
subject to any such changes. You agree to check to see if any changes have been made to the
General or the relevant Specific terms each time you visit the Platform or purchase products or
services from it.
A. The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or
endorsement made and without warranty of any kind whether express or implied, including but not
limited to the implied warranties of satisfactory quality, fitness for a particular purpose,
non-infringement, compatibility, security and accuracy.
1.7 Copyright and trade marks (Intellectual Property)
B. Any and all liability to you that may arise from your access to and use of the
Meroestream.com, whether due to negligence, breach of duty or otherwise, is excluded to the
maximum extent permitted by law.
C. No warranty is given that the functionality of the Platform will be uninterrupted or error
free, that defects will be corrected or that the Platform, Web Site or the server that makes it
available are free of viruses or anything else which may be harmful or destructive.
D. We are not responsible for the content of other Platforms that link to the Platform, nor are
we responsible for the content of any Platform to which links are provided from the Platform.
Links to other sites are provided purely for your convenience and do not imply that we approve
of those sites.
E. Nothing in these General Terms and Conditions shall be construed so as to exclude or limit
the liability of ourselves for death or personal injury as a result of our negligence or that of
its employees or agents.
A. The copyright in all contents or materials on the Platform, including design, layout, text,
graphics, photographs, logo and the source code and software belong to their respective owners.
Trade marks (whether registered or not) company names and the like are the property of their
1.8 Force Majeure –supply of goods or services ordered through the
B. You are licensed to view and temporarily store Platform pages and their content in your
browser’s temporary cache, and also reference for non-commercial purposes and off-line review.
You may not sell, share or re-sell any content available from the Platform, save to the extent
expressly permitted pursuant to any product or service purchased by you from the Web Site where
such permission is either expressly given or is a necessary attribute of the product or service
A. In connection with the supply of any goods or services ordered by you through the Platform,
we shall not be liable for any delay or failure to perform any of our obligations if the delay
or failure results from events or circumstances outside our reasonable control, including but
not limited to acts of God, strikes, lock outs, accidents, war, fire or failure of any
communications, telecommunications or computer system, and we shall be entitled to a reasonable
extension of our obligations to you (to the extent we owe any such obligations) should a force
Majeure event occur.
1.9 Username and password
B. If a Force Majeure event to which this clause applies shall occur, we agree to notify you as
soon as practicable or publish notification on the platform. If the Force Majeure event
continues for more than 14 days, either party shall have the right to cancel the agreement and
where services have been paid for in advance but have not been rendered, you will be entitled to
a refund from the date of cancellation for all such services.
A. The Platform may provide the facility to register in order to gain enhanced access privileges
or in order to purchase products or services. If you register, it is your responsibility to
maintain the confidentiality of your password. On no account should you disclose your password
to anyone else. You agree to indemnify and hold us harmless for any loss or damage we may incur
resulting from breach of this clause.
1.10 Data Protection
A. We take our obligations of confidentiality and the protection of your personal data very
seriously. We will not, therefore, sell or make your data available to any third party without
your prior consent, except for the following limited purposes: Records of personal data obtained
for the purposes of the prevention of money laundering and terrorist financing are processed and
kept in accordance with the principles of the Data Protection Act 1998 and shall not be further
processed in a way that is incompatible with those purposes. The Money Laundering Regulation
(MLR) also gives various governmental or regulatory authorities (such as the HMRC, FCA and the
NCA) rights to request access to such information and other relevant records for inspection. By
accepting these terms and conditions you give consent to the disclosure of this information.
B. You may amend any information provided to us as part of registration on the Platform at any
A. Cookies are small data files that are stored locally on your computer and which enable us to
tailor your experience in using the Platform. Accounts and password information may be stored in
files for your browser for more information.
1.12 Terminating the use of the Platform
A. We may withdraw or suspend your right to access or use the Platform at any time, without
prior notice and without providing any reason.
A. No waiver by us (whether express or implied) in enforcing any of our rights shall prejudice
our right to enforce such rights in the future
A. If any provision of these General Terms and Conditions is held to be unlawful, invalid or
unenforceable, that provision shall be deemed severed and the validity and enforceability of the
remaining provisions shall not be affected
B. In the event of there being any conflict between these General Terms and Conditions and the
Specific Terms and Conditions that apply specifically to the purchase of certain goods or
services through the Platform, the Specific terms and Conditions shall prevail.
C. No person who is not a direct a party to any agreement covered by these General Terms and
conditions shall have any right under the Contracts (Rights of Third Parties) Act 1999 to
enforce any term of the Agreement.
D. Where you are a consumer, you have the right to cancel and contract for the provision of
goods or services, by notice in writing, at any time before seven working days have passed from
the day after the contract was made. If, however, we have started to perform our side of the
contract before you exercise your right to cancel, then the right to cancel is lost.
A. This clause applies where these General Terms and Conditions or the Specific Terms and
Conditions provide expressly or by implication for the service of notices.
1.16 Governing law and Jurisdiction
B. any notice required to be given under our Agreement with you or in connection with the
matters contemplated by it shall, except where otherwise specifically provided, be in writing in
the English language and published to the platform.
C. Any such notice shall be published on Meroestream.com or in exceptional circumstance
addressed to the usual address or business address of the other party and,
H. sent by electronic mail, in which case, it shall be deemed to be given when received but
subject to the same provisions regarding receipt after 17.00 hours as apply to notices sent by
A. Your use of the Platform and the purchase of any products or services from it
are governed in accordance with the laws of England and Wales.
B. The English courts shall have exclusive jurisdiction over any dispute or difference
whatsoever arising out of or in connection with your use of the web site or the purchase of any
products or services from it. Specific Terms and Conditions – Meroestream.com
2.1 These Specific Terms and Conditions are applicable to transactions made through the
Meroestream Platform at https://www.Meroestream.com and subsidiary pages
A. "Meroestream.com", "we", "us" or "ourselves" means Meroestream a division of Meroestream
Media Ltd whose registered office is at 20-22 Wenlock Road, London, N1 7GU.
B. "FAQ’s" means Frequently Asked Questions for Meroestream.com accessed on the platform.
C. "Account credit" can be purchased by the customer or added to the customer's account by
Meroestream. If added by Meroestream it could be part of a special offer/incentive or selected
as an alternative to a refund or cashback.
A. All orders that you place through this Platform are deemed to be an offer by you to purchase
the products or services that we supply subject to these Terms and are subject to acceptance of
the order by ourselves. We may chose not to accept any order without providing a reason.
2.4 What you receive
B. You are presented with a range of choices during the ordering process. It is your
responsibility to ensure that you read and understand these choices before you proceed with any
A. Meroestream.com / Meroestream are content streaming platforms, delivering films
(short and feature length) in the best quality provided by producers or enhanced by Meroestream.
2.5 Price of goods and Services
B. Provided you have complied with the formalities necessary to purchase a content will
generally complete the service delivery during normal operating times or while the platform is
A. The price for any goods or services that you purchase from us is as set out under the option
you select and unless otherwise stated, all prices exclude VAT at the prevailing rate.
2.6 Incorporation of General Terms and Conditions
B. The total purchase price, including VAT, if any, will be displayed in your shopping cart
prior to confirming the order.
C. We reserve the right periodically to update the prices on the Platform and to add to, amend,
or withdraw the products and services that we offer, without prior notice. Every effort is made
to ensure that the prices are correct, but in the event of serious error, any transaction shall
be voidable by us and you would then be entitled to a full refund.
D. We shall not be liable to anyone for withdrawing or amending any of the products we sell, or
for refusing or failing to process an order.
A. These Specific Terms and Conditions must be read together with the General Terms and
Conditions above. The General Terms and Conditions apply to any agreement between us and to your
use of the Platform generally, including for the avoidance of doubt, the jurisdiction and
2.7 Refund Policy
A. "Card processing fees" refers to both the merchant fees (for the purchase and refund
transactions) and the administration costs in cancelling your product and/or service. The card
processing fee for all refunds will be 5% of the transaction value, the payment processor fees
or actual cost to Meroestream, whichever is the greater.
2.8 Secure Payment and Customer Information
B. Other products and services may be refunded (minus card processing fees where applicable and
minus the value of the service that is provided up to the point you cancel) provided we are
notified within 14 days of the purchase taking place.
C. No refunds are available in respect of parts of a package.
E. Any account credit over £20 purchased by the customer (ie. not part of a special offer or
incentive) is eligible for a refund if requested within 30 days of purchase. Account credit
expires after an account is inactive for 12 months (ie no recorded order).
We do not store your card details; only our secure payment provider, would hold this
information. We store a unique token which we would use to communicate with the processor during
the simplified purchase process.
2.9 Reaffirmation of Terms
this website is for your general information and use only. It is subject to change without
the following personal information may be stored by us for use by third parties: [insert list of
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and materials found or
offered on this website for any particular purpose. You acknowledge that such information and
materials may contain inaccuracies or errors and we expressly exclude liability for any such
inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for
which we shall not be liable. It shall be your own responsibility to ensure that any products,
services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes,
but is not limited to, the design, layout, look, appearance and graphics. Reproduction is
prohibited other than in accordance with the copyright notice, which forms part of these terms
• All trademarks reproduced in this website, which are not the property of, or licensed to the
operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal
• From time to time, this website may also include links to other websites. These links are
provided for your convenience to provide further information. They do not signify that we
endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to
the laws of England, Northern Ireland, Scotland and Wales.